5% is a godsend…5% today, 15% tomorrow. We have the last 29 years of watered down financial regulations as proof that when government gives big business an inch, they take the whole damn economy.

My concern is that the PSC in KY does not have the ability to regulate this behavior of a utility…rates, sure, they have that authority, but billing practices, not so sure.

Credit card companies engage (and still do until the new rules take effect) in things like double-cycle billing when they lacked regulation…I’m just hoping to head off a repeat at the pass.

LG&E does have statements available online, but that requires a PDF viewer, website login, several clicks, and is far from mobile enabled…even on an iPhone, accessing it is next to impossible…give me simple SMS on demand as most wireless companies do…text a number with a command, get a reply with the info you want.

Customers have no pull with this utility any longer…unless they are in Europe..then maybe.